Mortgage Production Manager
Manage satellite branch office and increase overall market share, service and profits by soliciting new business and originating new loans.
Primary Duties and Responsibilities:
Manage, mentor and develop branch personnel.
Monitor lender programs and requirements.
Assist Loan Officers with training, sales meetings and openings as necessary.
Provide coaching and promote a professional team effort.
Provide support for problem solving. Create an interface with lenders, escrow, division escrow coordinators, design centers and sales agents and disperse information as needed.
Receive leads daily and contact borrowers via telephone and email in an attempt to obtain their loan application. Prospecting Eagle Home Mortgage traffic.
Solicit new business from Home Builders and Realtors.
Originate new loans in accordance with the “Loan Officer” agreement, signed at the time of employment, to ensure all loans meet the guidelines of the Products and Policies manual.
Be accessible to the buyers and associates and return calls in the same day.
Build rapport with and maintain open lines of communication with borrowers, builders and realtors.
Conduct initial mortgage application interview with borrowers.
Assist in the pre-application process and follow-up with sales office on incomplete applications.
Deliver the pre-qualification status to the communities and call with verbal status as required.
Travel to communities to meet with borrowers and obtain loan applications.
Package loans for upfront submission.
Lock all loans with the borrowers in accordance with the Secondary Marketing Pricing and Rate Lock Policies and Procedures manual.
Compile any missing data on the loan application, i.e., lot number, address, plan type, incentive, delivery time, etc.
Upload documentation to e-folder.
Maintain supplies (i.e., order forms, booklets, marketing material, etc.).
Maintain reports to ensure complete exchange of information regarding loan status, monthly projected closings, commission, and expense reports.
Conduct weekly “Pipeline” meetings with processor(s) and keep the lines of communication open. Ensure accurate loan processing and closing.
Education and Experience Requirements:
Three years mortgage lending experience: originating, processing, closing and underwriting FHA/VA/Conventional loans.
At least one year in a full-charge supervisory/management capacity.
Successful completion of Loan Officer Associate training program
Ability to maintain flexible work schedule, including evening and weekend work
Strong computer background with 1 to 2 years experience in mortgage software
Four-year college degree (preferred)
Ability to study material independently
Valid driver’s license
Regular interaction with Home Building Division staff and management, Sales Associates, prospective home-buyers, lender representatives and Mortgage Division staff.
Requires the ability to operate a personal computer, fax machine, copier, climb stairs, bend, stoop, reach, lift, move, and carry materials and supplies weighing 20 pounds or less. Finger dexterity is required to operate a computer keyboard.
Must have positive attitude, work well under pressure and be a team player
Must possess professional attitude to represent company in a positive manner
Provide outstanding customer service
Must have strong organizational, office and computer skills
Interact well with co-workers
Understand and follow posted work rules and procedures
Accept constructive criticism